Return Policy

Last Updated: May 14, 2025

At Belgium Cleaning Service, we strive to ensure your satisfaction. This Return Policy outlines the conditions under which you may cancel or request a refund for our services.

1. Cancellations

• Cancellations made at least 24 hours before the scheduled service are eligible for a full refund.
• Cancellations within 24 hours of the service may incur a 50% cancellation fee.
• No-shows or cancellations after the service has begun are non-refundable.

2. Refunds for Unsatisfactory Service

If you are not satisfied with our service, please contact us within 48 hours. We may offer:

• A complimentary re-clean of specific areas.
• A partial or full refund, at our discretion, based on the issue reported.

3. Non-Refundable Services

Services are non-refundable if:

• The service was completed as agreed.
• Issues arise from client-provided instructions or property conditions.

4. How to Request a Refund

To request a refund, contact us at refunds@belgiumcleaningservice.com with:

• Your booking details.
• A description of the issue.
• Any supporting photos, if applicable.

We will respond within 5 business days.

5. Contact Us

For questions about this Return Policy, contact us at:

Belgium Cleaning Service
Email: refunds@belgiumcleaningservice.com
Phone: +32 2 123 4567